Privacy Notice

1. Introduction

I'm committed to protecting your privacy and handling your personal information with care. This Privacy Notice explains how your data is collected, used, stored and protected in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By working with me or using my website, you agree to the terms of this notice.

2. What information I collect

I only collect information that is necessary for coaching and for running my practice. This may include:

Your name and contact details
Information you choose to share during coaching sessions
Brief session notes
Emails or messages you send to me
Payment information (processed securely by Wix or other payment providers)

I do not collect unnecessary or excessive personal data.

3. Why I collect your information

Your information is used to:

Deliver coaching sessions
Manage our coaching agreement
Keep brief notes to support your development
Contact you about sessions or changes
Maintain accurate financial and administrative records

The lawful basis for processing your data is contract (providing coaching services) and, where relevant, consent (for optional activities such as recording sessions).

4. How your information is stored

Your information is stored securely using password‑protected and encrypted systems. Only I have access to your coaching notes. I do not share your information with third parties unless required by law or with your explicit consent.

If you contact me through Wix, some technical data (such as IP address or cookies) may be processed by Wix in line with their own privacy policy.

5. Confidentiality and supervision

Coaching sessions are confidential. I may discuss themes (not identifiable details) with my coaching supervisor to ensure safe and ethical practice. This is standard in professional coaching and supports the quality of the work. I will only break confidentiality if required by law or if there is a serious risk of harm.

6. How long your information is kept:

I keep your information only for as long as necessary:

Coaching notes: kept for up to 12 months after our work ends
Contact details, invoices and financial records: kept for up to 6 years to meet tax and accounting requirements
Emails: kept for up to 12 months, unless needed for legal or administrative reasons

After these periods, your information is securely deleted.

7. Your rights

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

8. Cookies and website data

This website is hosted by Wix, which uses cookies and similar technologies to operate the site and improve user experience. You can manage cookie preferences through your browser settings.

9. Data breaches

If a serious data breach occurs that may affect you, I will inform you and the Information Commissioner’s Office (ICO) within the required timeframe.

10. Complaints

If you have concerns about how your data is handled, please contact me so I can address the issue. You also have the right to raise a concern with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

11. Contact

If you have any questions about this Privacy Notice or how your data is handled, you can contact me directly using the contact form on this site.