Professional Leadership Coaching
Clarity, Confidence and Meaningful Change 

Professional Leadership Coaching

1. Introduction

These Terms and Conditions govern the coaching services provided by Professional Leadership Coaching, operated by Karla Taylor, a UK based professional, executive and leadership coaching practice. By booking or attending coaching sessions, you agree to these Terms and Conditions.

For any questions, please use the contact page on this site. 

2. Description of Services

Professional Leadership Coaching provides professional, executive and leadership coaching designed to support personal and organisational development. Coaching may involve reflection, goal‑setting, behavioural exploration, challenge, and accountability.

Coaching is not therapy, counselling, mentoring, consulting, or legal/financial advice. No diagnosis or treatment of mental health conditions is provided. Clients remain responsible for their own decisions, actions and outcomes.

Services may be delivered online, by phone, or in person, depending on agreement.

3. Professional Standards and Ethics

Coaching is delivered with reasonable skill and care and in alignment with the EMCC Global Code of Ethics. Regular supervision is maintained to ensure safe, ethical and reflective practice. Themes may be discussed in supervision, but clients are never identifiable.

4. Client Responsibilities

Clients agree to:

• Attend sessions on time

• Engage openly and honestly

• Take responsibility for their own decisions and actions

• Inform the coach of any accessibility needs

• Use coaching ethically and appropriately

Coaching is most effective when clients commit to their own development and follow through on agreed actions.

5. Fees and Payment

• All coaching sessions and packages must be paid in advance.

• Fees will be confirmed in writing before coaching begins.

• Accepted payment methods include debit card, credit card and PayPal.

• Prices are listed in GBP .

• Invoices must be paid within 7 days of issue.

Failure to pay may result in sessions being paused or cancelled.

6. Cancellation and Rescheduling

To protect both parties’ time, the following policy applies:

• Sessions cancelled with less than 24 hours’ notice may be charged in full.

• Sessions can be rescheduled without charge, if done with at least 24 hours’ notice.

• If you miss a session, you may reschedule it, subject to availability, instead of losing it, as long as the required noticed has been provided. 

• If I need to cancel a session, I will give as much notice as possible and offer an alternative time. If a suitable alternative cannot be arranged, I will provide a full refund, minus any discounts applied when the sessions were purchased.

Refunds for Packages

• Refunds for prepaid packages will be calculated based on the number of sessions already used. 

• Any unused sessions may be refunded at my discretion, minus administrative fees, and/or any discounts applied when the package was purchased.  This ensures fairness while recognising the reduced rate offered for package bookings.

7. Confidentiality

All coaching conversations are confidential. Information will not be shared with third parties unless:

• You give explicit consent

• I am required to do so by law

• There is a risk of serious harm to you or others

Confidentiality applies to all session content, notes and communications.

8. Data Protection and Privacy

Professional Leadership Coaching complies with the UK GDPR and the Data Protection Act 2018. Personal information is collected and processed only as necessary for coaching and business administration.

A full explanation of how your data is handled is provided in the Privacy Notice available on this website.

9. Session Notes and Record Keeping

• Brief coaching notes are kept to support the coaching process.

• Notes are stored securely and kept separate from organisational HR files, where relevant.

Retention periods:

• Coaching notes: kept for up to 12 months after coaching ends

• Contact details and financial records: kept for up to 6 years for tax and accounting purposes

After these periods, data is securely deleted.

10. Liability

Coaching supports personal and professional development, but outcomes cannot be guaranteed. You remain responsible for your own decisions, actions and results.

To the fullest extent permitted by law:

• I am not liable for any indirect, incidental or consequential loss

• My total liability is limited to the amount paid for the coaching services in question

Nothing in these Terms limits liability for fraud or for matters that cannot be excluded under UK law.

11. Termination of Coaching

Either party may end the coaching relationship at any time, as long as the relevant notice is provided. 

If you choose to end coaching:

• Refunds for prepaid packages will be calculated based on sessions used

• Any unused sessions may be refunded at my discretion, minus administrative fees or package discounts

If I choose to end coaching:

• I will provide a clear explanation

• Any unused prepaid sessions will be refunded in full, minus any discount received when booking the sessions.

12. Complaints

If you are dissatisfied with any aspect of the service, please contact me directly so I can address the issue promptly and professionally.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) regarding data protection matters.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

These Terms and Conditions may be updated from time to time. The version published on this website at the time of booking will apply to your coaching agreement.